Responsible Gaming at ArionPlay | Play Safe Philippines

ArionPlay is committed to providing a safe gaming environment for all players in the Philippines. We believe that gambling should remain an enjoyable activity — and when it stops being fun, we are here to help. As a PAGCOR-licensed platform operated by NEMO Interactive Group Corporation and a founding member of the PlaySafe Alliance of the Philippines, responsible gaming is central to how we operate, not an afterthought.

This page explains the tools available to help you manage your play, how to recognise signs of problem gambling, and where to find professional support if you need it.

Our Commitment to Responsible Gaming

ArionPlay operates under a PAGCOR license and is bound by Philippine gaming regulations that require responsible gaming measures to be in place. We go beyond the minimum requirement by participating in the PlaySafe Alliance of the Philippines, an industry coalition formed to raise safer-gambling standards across licensed operators.

ArionPlay responsible gaming commitments include strict age verification (21+) at registration and KYC, player protection tools accessible directly from your account, links to professional support organisations, and staff trained to identify and respond to signs of problem gambling. We do not allow players to disable these protections, and we will restrict or close accounts where gambling harm is identified.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved from entertainment to a concern.

Spending more money or time gambling than intended. Gambling to recover previous losses rather than for enjoyment. Feeling anxious, irritable, or restless when not gambling. Hiding gambling activity from family or friends. Borrowing money or selling possessions to fund gambling. Neglecting work, school, family, or social obligations because of gambling. Continuing to gamble despite repeated attempts to stop or cut back. Lying to close ones about how much time or money is spent gambling.

If any of these apply to you, we encourage you to use the tools below or contact a support organisation. Recognising the pattern is the first step — acting on it is what changes things. You do not need to have lost a large sum or hit a crisis point to use our responsible gaming tools. They are available to every player at any time, and using them is a sign of good judgment, not weakness.

Player Protection Tools

ArionPlay provides the following tools to help you manage your gambling activity. All tools are available through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your ArionPlay account. Once a limit is set, it takes effect immediately and cannot be increased until the cooling-off period for that limit type has passed. Reducing a limit takes effect immediately; increasing a limit requires a waiting period to prevent impulsive changes during a difficult session.

Loss Limits

Loss limits cap how much you can lose within a set period. When the limit is reached, betting is suspended for the remainder of that period. Like deposit limits, reductions take effect immediately while increases require a waiting period.

Session Time Limits

Session limits restrict how long you can play in a single sitting. When your session time expires, you are logged out automatically. You can also enable on-screen reminders that notify you how long you have been playing at set intervals.

Reality Check Reminders

Reality check notifications appear at intervals you choose — every 30, 60, or 90 minutes — reminding you of your session duration and prompting you to review whether you want to continue. This feature helps counter the distorting effect long gaming sessions can have on time awareness.

Account Cooling Off

A cooling-off period temporarily restricts access to your account for a short period you choose — 24 hours, 48 hours, or 7 days. During a cooling-off period, you cannot log in, deposit, or place bets. The restriction lifts automatically at the end of the selected period. To activate a cooling-off period, contact ArionPlay support or access the option through your account settings.

Self-Exclusion

Self-exclusion is a longer-term restriction for players who wish to stop gambling for an extended period. ArionPlay offers self-exclusion periods of 1 month, 3 months, 6 months, 12 months, or permanently.

During self-exclusion, your account is suspended, you cannot register a new account on ArionPlay or any NEMO-IG operated platform, and you will be removed from marketing communications. Self-exclusion takes effect immediately upon request. To self-exclude, contact our support team via live chat or email and state clearly that you wish to self-exclude and the duration you are requesting. We will process the request without requiring justification.

If you wish to self-exclude from all licensed Philippine gaming platforms, PAGCOR maintains a national self-exclusion registry. Contact PAGCOR directly to register across all licensed operators.

Underage Gambling Prevention

ArionPlay is strictly for players aged 21 and over under Philippine gaming law. We enforce this through OTP-based registration, KYC identity verification before the first withdrawal, and monitoring for account activity inconsistent with a verified adult profile. Any account found to belong to a person under 21 will be immediately suspended and funds returned subject to verification.

If you share a device with minors, we strongly recommend activating parental controls through your device settings and keeping your ArionPlay login credentials private. Parental control software such as Net Nanny or Kaspersky Safe Kids can block access to gambling sites on shared devices.

Help & Support Resources

If you are concerned about your gambling or someone else’s, the following organisations provide free, confidential support.

Calling or chatting with these services is free and confidential. If you are in immediate distress, contact the NCMH crisis line — they are trained to help regardless of the underlying cause.

Tips for Safe Gambling

These habits help keep gambling enjoyable and within your control.

Set a budget before you start and treat it as money spent on entertainment, not an investment. Only gamble with money you can afford to lose. Set a time limit for each session and stop when it expires, regardless of your balance. Take regular breaks away from the screen — step away, have a meal, or do something physical before returning. Do not gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol or substances, since decisions made in those states are rarely in your best interest. Never gamble to recover losses — the odds do not change because of your previous results, and chasing losses is one of the fastest ways gambling harm escalates. Keep gambling a small part of your leisure time, not its centre, and maintain the other activities and relationships that matter to you.

Contact Our Responsible Gaming Team

To set limits, request a cooling-off period, or begin self-exclusion, contact ArionPlay support through live chat at sodalisgame.com at any time. Our team is available 24/7 and will process responsible gaming requests promptly and without question. You can also reach us at our contact page. For legal terms covering your account, see our Terms and Conditions. For players aged 21 and over.