Terms and Conditions

Last updated: June 2026

These Terms and Conditions (“Terms”) govern your access to and use of the ArionPlay platform (“Platform”), operated by NEMO Interactive Group Corporation (“We”, “Us”, “Our”, “the Company”) under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), Brand No. 41. By registering an account or using the Platform, you (“Player”, “You”) confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1. Definitions

“Account” means the individual account registered by a Player on the Platform.
“Bonus” means any promotional credit, free spins, or other incentive offered by ArionPlay subject to wagering requirements.
“Company” means NEMO Interactive Group Corporation, the licensed operator of ArionPlay.
“KYC” means Know Your Customer verification procedures required under Philippine law and PAGCOR regulations.
“PAGCOR” means the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and oversees the Platform.
“Platform” means the ArionPlay website, mobile application, and all associated services available at sodalisgame.com.
“Player” means any individual who has registered an Account on the Platform.
“Services” means all gaming, betting, and ancillary services provided through the Platform.
“Wagering Requirement” means the number of times a Bonus must be wagered before it can be withdrawn.

2. Eligibility

2.1 The Platform is available only to individuals who are at least 21 years of age under Philippine gaming law.

2.2 By registering, you confirm that you are at least 21 years old, that you are not acting on behalf of another person, and that you are accessing the Platform from a jurisdiction where online gambling is permitted.

2.3 The Company reserves the right to request age verification documentation at any time. Accounts found to belong to persons under 21 will be immediately suspended and any funds returned subject to verification of identity.

2.4 The Platform is not available to individuals who have been self-excluded, whose accounts have been closed for breach of these Terms, or who are prohibited from gambling under applicable law.

3. Account Registration

3.1 Each Player may hold only one Account on the Platform. Creating duplicate accounts is prohibited and may result in suspension of all related accounts and forfeiture of balances.

3.2 You must provide accurate and complete information at registration, including your real name, a valid Philippine mobile number, and a valid email address where applicable. The name on your Account must exactly match the name on your government-issued identification document and your designated withdrawal method.

3.3 You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. The Company will not be liable for any loss resulting from unauthorised access to your Account caused by your failure to keep credentials secure.

3.4 You must notify ArionPlay support immediately if you believe your Account has been accessed without your authorisation.

3.5 The Company reserves the right to suspend or close an Account at any time if it reasonably suspects a breach of these Terms, fraud, money laundering, or any other illegal activity.

4. Know Your Customer (KYC) Verification

4.1 KYC verification is mandatory before the first withdrawal can be processed. The Company may request KYC documentation at any time during the course of your Account.

4.2 Accepted identity documents include a Philippine passport, driver’s licence, SSS ID, PhilHealth card, or Unified Multi-Purpose ID (UMID). Documents must be valid, unexpired, and clearly legible.

4.3 The Company may additionally request proof of payment method ownership and proof of source of funds where required by law or where the Company deems it necessary for compliance purposes.

4.4 Failure to complete KYC within the timeframe requested by the Company may result in suspension of withdrawal rights or closure of the Account.

5. Deposits and Withdrawals

5.1 The minimum deposit is ₱100 per transaction. The Company charges no platform fee on deposits. Your payment provider may apply their own transaction charges.

5.2 Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible. The Company reserves the right to request additional verification before processing any withdrawal.

5.3 Withdrawal processing times vary by method. GCash and Maya withdrawals are processed as quickly as operationally possible; bank transfers are subject to the processing schedules of the receiving bank. The Company does not guarantee specific processing times.

5.4 The Company reserves the right to withhold withdrawal requests pending investigation if it suspects fraud, money laundering, or breach of these Terms.

5.5 All transactions on the Platform are conducted in Philippine pesos (₱). The Company is not responsible for currency conversion costs imposed by third-party payment providers.

6. Bonus Terms

6.1 All bonuses are subject to the specific terms and wagering requirements stated in the applicable promotion. General bonus terms apply where specific terms do not address a situation.

6.2 Unless stated otherwise in the specific promotion, the standard wagering requirement is 30x the bonus amount before the bonus or associated winnings may be withdrawn.

6.3 The maximum bet permitted while a bonus wagering requirement is active is ₱500 per spin or bet round, unless the specific promotion states otherwise. Bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and associated winnings.

6.4 Bonuses expire after 7 days from issue unless the specific promotion states a different expiry period. Expired bonuses and any associated winnings are forfeited.

6.5 The Company reserves the right to modify or withdraw any bonus at any time. Bonuses may not be transferred, sold, or exchanged for cash outside of the wagering process.

6.6 The Company reserves the right to reclaim bonuses and associated winnings if it determines that a Player has abused the bonus system, including through the use of multiple accounts, syndicated play, or any strategy designed to circumvent wagering requirements.

7. Gaming Rules and Fair Play

7.1 All games on the Platform use certified random number generators (RNG) operated by their respective providers. The Company does not influence game outcomes.

7.2 Players must not use any software, tool, system, or strategy designed to gain an unfair advantage over the Platform or other players, including but not limited to bots, scripts, or exploits.

7.3 In the event of a technical malfunction or software error, game results may be voided and stakes returned at the Company’s discretion. The Company is not liable for losses resulting from technical failures beyond its reasonable control.

7.4 The Company reserves the right to void bets placed after an error has occurred that may have affected the odds or outcome of a game or event.

8. Responsible Gaming

8.1 The Company is committed to responsible gaming and maintains a suite of player protection tools including deposit limits, loss limits, session limits, reality check reminders, cooling-off periods, and self-exclusion. These tools are available through your Account settings or by contacting support.

8.2 Players who wish to self-exclude may do so by contacting ArionPlay support. Self-exclusion is available for periods of 1 month, 3 months, 6 months, 12 months, or permanently.

8.3 Full details of our responsible gaming programme are available on our Responsible Gaming page.

9. Privacy and Data Protection

9.1 The Company collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and our Privacy Policy.

9.2 By registering an Account, you consent to the collection and processing of your personal data as described in our Privacy Policy.

10. Intellectual Property

10.1 All content on the Platform, including but not limited to software, text, graphics, logos, game content, and design elements, is the property of the Company or its licensors and is protected by applicable intellectual property laws.

10.2 You may not copy, reproduce, modify, distribute, or create derivative works from any content on the Platform without the prior written consent of the Company.

10.3 The ArionPlay name and logo are trademarks of NEMO Interactive Group Corporation. Unauthorised use of these marks is prohibited.

11. Limitation of Liability

11.1 The Platform is provided on an “as is” and “as available” basis. The Company makes no warranties, express or implied, regarding the availability, accuracy, or fitness for purpose of the Platform or its Services.

11.2 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.

11.3 The Company’s total liability to any Player for any claim arising under these Terms shall not exceed the balance held in that Player’s Account at the time the claim arises.

11.4 The Company is not responsible for losses caused by third-party payment providers, internet connectivity issues, or events beyond our reasonable control.

12. Dispute Resolution

12.1 If you have a dispute regarding your Account, a transaction, or a game outcome, you should first contact ArionPlay support through live chat or email with full details of your complaint.

12.2 The Company will acknowledge your complaint within 24 hours and aim to resolve it within 14 business days. If a resolution cannot be reached, you may escalate your complaint to PAGCOR as the supervising regulatory authority.

12.3 These Terms are governed by the laws of the Republic of the Philippines. Any dispute that cannot be resolved through the complaint process shall be subject to the exclusive jurisdiction of the courts of the Philippines.

13. Amendments

13.1 The Company reserves the right to amend these Terms at any time. Material changes will be communicated to Players via email or an in-platform notification at least 7 days before the change takes effect.

13.2 Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with a proposed change, you must stop using the Platform and may request closure of your Account before the change takes effect.

14. Contact

For questions regarding these Terms and Conditions, contact ArionPlay support via live chat at sodalisgame.com or visit our Contact page. For questions about data privacy, refer to our Privacy Policy. For responsible gaming support, see our Responsible Gaming page.

NEMO Interactive Group Corporation | PAGCOR-licensed operator | Brand No. 41 | Philippines